Questions, answered plainly.

How do I book?

Find an apartment, set your dates and send a request to stay. There is no account to open and no payment on this site. The operator confirms and arranges payment with you directly.

When will the operator reply?

Within one hour. Requests that come in overnight are answered first thing in the morning.

How long can I stay?

Send the dates you want. The operator confirms what they can accommodate, and they answer within the hour.

Can I cancel?

Yes, free of charge up to seven days before arrival.

How do I get in?

Every apartment has a smart lock. Your code arrives with the confirmation.

Why do you not show the building name?

We name the area and the postcode district rather than the development. The exact address is shared once your stay is confirmed.

Are there reviews?

Yes, and they are all on the reviews page, in full and in the guest's own words. An apartment with reviews shows a rating that is the average of them. An apartment nobody has stayed in yet shows no rating at all and reads New listing, because a number nobody earned is worth nothing to you.

Do you take payment on the site?

No. Nothing on this site takes card or bank details. Payment is arranged by the operator after they confirm.